Datalink OneCall^sm Support Services

Through real-time access to Datalink support engineers, you are in contact with our cumulative engineering expertise to support every phase of your IT lifecycle – maximizing uptime and minimizing disruptions throughout your data center.

Support Services Overview

Direct, real-time access to Datalink support engineers ensures resolutions are both quick and accurate. Rather than struggling with multiple vendors who often refer you to another manufacturer as the root problem, Datalink OneCall lets you resolve issues with a single call to Datalink – where our support engineers will isolate your disruption and solve it as quickly as possible.

Consolidating your support services with Datalink frees up your team and maximizes uptime.

• Real-time support – With an industry-leading service level, we respond to the majority of initial problem reports within 60 seconds or less. Each problem is handled directly by a support engineer, ensuring you get access to the person with the right skill set right away.
• Single point of contact for solution-level support – As the single point of contact, Datalink OneCall offers support services for solutions comprised of products from multiple vendors, including Symantec Corporation, NetApp, Oracle, EMC Corporation, Brocade Communications, Inc., and a host of others.
• Expertise and proficiency – Support engineers participate in rigorous Datalink and manufacturer-led training programs and have achieved advanced-level certifications. In addition to storage networking technology proficiency, expertise spans UNIX, Linux, and Windows® environments, as well as database applications such as Oracle, IBM DB2®, Microsoft® SQL®, Microsoft® Exchange, and Sybase.
• Team breadth and depth – Beyond the core support team, you also have access to the skill sets of advanced and field-based support engineers. Advanced support teams specialize in defined technology suites and provide level three and level four support services. In addition, field-based services teams are available for emergency onsite support as needed.

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• Support overview
• Quick reference guide
• Company overview